NaaS refers to the consumption of network hardware and software as a service from a vendor. It can include the overall management of the network, often termed NaaS managed services, where the vendor or a managed service provider handles installation, maintenance, and support. Unlike traditional IT support, which typically requires in-house management of hardware and software, NaaS can centralize these operations, offering flexibility and scalability.

Several factors are driving the adoption of NaaS, including the shift towards hybrid work environments accelerated by the COVID-19 pandemic, the rise of IoT devices, and the rapid pace of technological innovation. Organizations are looking for more flexible and agile solutions to manage their networks, as traditional methods are becoming less effective in meeting current demands. Notably, 71% of organizations report that their long-term planning cycles have shortened due to COVID-19.

NaaS provides several benefits, including enhanced flexibility to meet dynamic business needs, lower operational risks through improved security, and the ability to keep pace with technological advancements. It allows organizations to manage multiple network domains centrally, reduces the burden of asset management, and supports sustainability goals. Additionally, 82% of organizations recognize the importance of IT Asset Disposition (ITAD) and sustainability in their NaaS considerations.