Digital Experience Monitoring (DEM) is a strategy that focuses on monitoring user experiences to understand how they are affected by service outages, slowdowns, and application performance issues. By providing insights into the performance of SaaS applications and the underlying network, DEM helps organizations optimize user experiences and address issues quickly. This approach is increasingly important as enterprises shift towards hybrid work environments and rely on cloud-based services.

Network teams are transitioning to prioritize user experience due to the changing landscape of work and technology. With more users working remotely and relying on cloud and SaaS applications, understanding how users interact with these services has become essential. This shift emphasizes the need for collaboration between network teams, application developers, and business stakeholders to ensure that user demands for performance are met effectively.

Organizations should develop a comprehensive digital resiliency plan that identifies critical service dependencies and assesses their potential impact on business operations. This includes understanding the likelihood of outages, evaluating historical performance metrics, and determining the cost of downtime for different services. By having a well-thought-out plan, organizations can minimize unplanned downtime and ensure that the right teams are involved in decision-making during incidents.